Terms of Service
At You Unique Unicorn, you always shop easily and securely!
Flat-rate shipping 49 SEK
You will receive your order within approximately 2-4 business days
Always 2 weeks open purchase & easy returns
Customer service response within 24 hours via email
OPEN PURCHASE & RETURNS
You have the right to cancel your purchase within 14 days after receiving the item (according to the Distance and Off-Premises Contracts Act).
Open purchase only applies if the item and its original packaging can be returned in essentially unchanged condition. You have the right to open the packaging provided that the item requires it. However, the item must not have been used beyond this. If you wish to exercise open purchase, this must be done within 14 days, and the item must be returned complete, in its original box with a note stating that you wish to exercise open purchase.
If you wish to make a return, please contact us at ellaekenberg04@gmail, stating your name and order number. We will email you a return label that can be printed and attached to your package. The return shipping cost is 49 SEK. Don't forget to include your name and order number in your package so we can identify the sender!
DELIVERY
Normal delivery time is approximately 2 business days after we have received your order.
All our goods are delivered by Postnord for fast, safe, and secure deliveries. The majority of our deliveries fit directly into your mailbox, otherwise, the goods are delivered to the nearest postal agent.
SHIPPING COST
Shipping costs 49 SEK.
PAYMENT
Payment is made via Shopify Payments, where you can safely and securely choose between several different payment options such as card payment or Apple Pay/Google Pay.
If you have any questions about payment, please email me at Ellaekenberg04@gmail.com
DISCOUNTS & SALES
During campaigns, discounts, and sales, discount codes always apply to regular prices unless otherwise stated. Discount codes cannot be combined with other discounts, unless otherwise stated.
COMPLAINTS
We always carefully inspect our goods when we receive them from our suppliers and before sending them to you, the customer. Should you receive a damaged item, please contact us as soon as possible and describe the fault. If a product is damaged or does not meet standards during use and a complaint needs to be made, you are welcome to contact us at ellaekenberg04@gmail.com with your order number and an attached picture or description clearly showing what is wrong, so we can handle your complaint in the best possible way.
We comply with the Consumer Sales Act, where the right to complain is three years. During the first 6 months, the burden of proof lies with the seller (to prove an original fault), after which the buyer has the burden of proof (to prove an original fault).
For complaints, please provide the order number and the fault/damage to the item. In the event of a return, it is important that the item is packaged in such a way that it is not at risk of damage. We carefully inspect all returned products, and in the case of a valid return, we cover the shipping costs.
In the event of a dispute, our policy is to follow the recommendations of the National Board for Consumer Disputes.
Your unique unicorn AB reserves the right to replace a defective item with an equivalent one if an identical item is not available. For complaints where the customer does not request a new item, we will refund the order amount.
UNCOLLECTED SHIPMENT
For shipments that are not collected, causing the package to be returned to Your unique unicorn, a fee of 300 SEK will be charged to cover our costs for return shipping and administration. Please note that if you have regretted your purchase and wish to return your package, it must be collected at the service point and then sent back to us.
NOTE! Packages must be collected at the service point within 7 days, otherwise, they will be returned, all according to Postnord's rules.
SECURITY & PRIVACY
Your unique unicorn AB guarantees never to disclose your personal data or email address to third parties, unless special reasons apply, e.g., if the police, prosecutor, or similar requests information.